Sangeeta Sahney

Title :Professor
Email Address : sahney@vgsom.iitkgp.ac.in
Contact No :+91-3222-283866


Publications

  • "Examining Consumer’s Webrooming Behavior: An Integrated Approach." by Arora, S. and Sahney, S. in Marketing Intelligence and Planning, Vol. 37, No. 3.(2019).

  • "Factors Influencing Productivity of Researchers: A Study of Select Public Sector R&D Laboratories In India" by Kumari, B., Sahney, S., and Madhukar, A. in International Journal of Global Business and Competitiveness, (IJGBC), Vol. 13, No. 1.(2018).

  • "Indian Consumers’ Risk Perception in Buying Green Products: The Case of LED Light Bulbs" by Ray, S.K. and Sahney, S. in Asia Pacific Journal of Marketing and Logistics, Vol. 30 No. 4.(2018).

  • "Consumer’s Webrooming Conduct: An Explanation Using the Theory of Planned Behavior" by Arora, S. and Sahney, S. in Asia Pacific Journal of Marketing and Logistics, Vol. 30, No. 4.(2018).

  • "Antecedents to Consumer’s ShowroomingBehaviour: An Integrated TAM-TPB Framework" by Arora, S. and Sahney, S. in Journal of Consumer Marketing, Vol. 35, No. 4(2018).

  • "Exploration of Indian Rural Markets and Marketing" by Parida, R.R. and Sahney, S. in Asia Pacific Journal of Marketing and Logistics, Vol. 30, No. 2(2018).

  • "Conceptualizing Consumers’ Perceptions of Adopting Green Innovation " by Ray, S.K. and and Sahney, S. in ANZMAC Conference 2018 - The University of Adelaide, from 3rd-5th December(2018).

  • "Applying Push-Pull-Mooring Framework to Investigate Consumers’ Webrooming Behavior: An Empirical Investigation " by Arora, S. and Sahney. S. in Colloquium on European Research in Retailing 2018, held at the University of Surrey, UK from the 11th July- 13th July 2018. Paper published in the Proceedings of the Conference(2018).

  • "The Inconsistency between Environmental Attitude and Green Buying Behaviour: A Review " by Ray, S.K. and and Sahney, S. in 25th Annual Conference: American Society of Business and Behavioral Sciences (ASBBS), Las Vegas, March 15th-18th March, 2018(2018).

  • "A Conceptual Framework for Understanding Consumer Behavior towards Aggregator Travel Mobile Applications (M-Apps) " by Vishwakarma, P. and Sahney, S. in 25th Annual Conference: American Society Of Business and Behavioral Sciences (ASBBS), Las Vegas, March 15th-18th March, 2018(2018).

  • "An Integrated Approach towards Understanding Showrooming Behavior: A Conceptual Framework " by Arora, S. and Sahney. S. in AMA Winter Educator’s Conference, New Orleans, US, 23rd-25thFebruary, 2018. Paper published in the Proceedings of the Conference(2018).

  • "Gender Effects on Impulse Buying Behavior" by Prakash, G., Sahney, S. Kodati, S. and Shrivastava, A. in Emerald Emerging Markets Case Studies, Vol. 7, No. 4(2017).

  • "Webrooming Behaviour: A Conceptual Framework" by Arora, S. and Sahney, S. in International Journal of Retail & Distribution Management, Vol. 45, No. 7/8(2017).

  • "Understanding Consumer’s ShowroomingBehaviour: Extending the Theory of Planned behavior" by Arora, S., Singha, K. and Sahney, S. in Asia Pacific Journal of Marketing and Logistics, Emerald, Vol. 29, No. 2(2017).

  • "Cultural influence on Brand Loyalty of Rural Consumers in the Indian Context" by Parida, R.R. and Sahney, S. in Journal of Asia Business Studies, Vol. 11, No.1(2017).

  • "Differential Choice Behavior among MBA Aspirants " by Prakash, G., Sahney, S. and Anaswara K.R. in ET cases(2017).

  • "Factors affecting Showrooming and Webrooming Behavior: A Conceptual Framework " by Arora., S. and Sahney. S. in 11th Indian Subcontinent Decision Sciences International Marketing Conference, IIM Trichy, 27th -30thDecember, 2017. Abstract published in the Proceedings of the Conference(2017).

  • "Drivers of Consumer’s Intentional Visit to an Offline Store Prior to Purchasing Online: A Qualitative Approach towards Decoding Showrooming Phenomenon " by Arora., S. and Sahney. S. in Pan-IIM Conference, IIM Lucknow, 14th -16th December, 2017. Paper published in the Proceedings of the Conference(2017).

  • "Influence of Family and Social Media on the Consumer Decision Making of High Involvement Products " by Das Saha, M. and Sahney, S. in Annual Conference of the Emerging Markets Conference Board, Reaching Consumers of Emerging markets at IIM Lucknow, Noida Campus, 5th -7th January, 2017. Paper published in the Proceedings of the Conference(2017).

  • "Critical Design Characteristics for Online Retail Stores in India: An Application of Quality Function Deployment " by Sahney, S., Prakash, G. and Kavdia, D. in Paper presented at the BAI Winter Conference, 24th-26th of January, 2017 at Bangkok, Thailand. Paper published in the Proceedings of the Conference(2017).

  • "School Leadership and Its Impact on Student Achievement: The Mediating Role of School Climate and Teacher Job Satisfaction" by Dutta, V. and Sahney, S in International Journal of Educational Management, Vol. 30, No. 6(2016).

  • "Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education" by Sahney, S. in International Journal of Educational Management, Vol. 30, No. 3(2016).

  • "A Comparative Assessment of Performance of Select Institutes of Higher Education: Application of Analytic Hierarchy Process and Data Envelopment Analysis" by Sahney, S. and Thakkar, J in Quality Assurance in Education, Vol. 24, No. 2(2016).

  • "Understanding Twitter as an e-WOM" by Hodeghatta, U.R. and Sahney, S. in Journal of Systems and Information Technology, Vol. 18, No. 1(2016).

  • "Critical Design Characteristics for Online Retail Stores in India" by Prakash, G., Sahney, S. and Kavdia, D. in Emerald Emerging Markets Case Studies, Vol. 5, No. 7(2015).

  • "Voice of the Customer in the Design of Organized Retail Stores" by Prakash, G., Sahney, S. and Vohra, A. in Emerald Emerging Markets Case Studies, Vol. 5, No. 6(2015).

  • "The Role of Social Networks in Diffusing Innovation within Organizations" by Gupta, V., Agardhekar, S. and Sahney, S. in International Journal of Innovation and Learning, Vol. 18, No. 2(2015).

  • "Consumers’ Message Orientation in Television Advertising and Branding: A Study on Indian Consumers" by Mohanty, S. and Sahney, S. in Psychological Studies, Vol. 60, No., 3(2015).

  • "Involvement and Productivity of Manpower in R&D: A Case Study of a Public Funded Research Laboratory" by Kumari, B., Sahney, S., Madhukar, A., Chattoraj, I. and Sinni, S. in International Journal of Performance and Productivity Management, Vol. 64, No. 4(2015).

  • "The Mediating Role of Job Performance of Teachers and School Climate " by Dutta, V. and Sahney, S. in 7th International Conference on Excellence in School Education, at IIT Delhi, 2015. Abstract published in the Proceedings of the Conference(2015).

  • "Easy Access: A Case Study on Rural Marketing" by Parida, R.R. and Sahney, S. in Emerald Emerging Markets Case Studies, Vol. 4, No. 3(2014).

  • "Buyer’s Motivation For Online Buying: An Empirical Case of Railway E – Ticketing In Indian Context " by Sahney, S., Ghosh,K. and Shrivastava, A. in Journal of Asia Business Studies, Vol. 8, No. 1(2014).

  • "Cultural Influence on Brand Loyalty of Rural Consumers" by Parida, R.R. and Sahney, S. in International Marketing Conference, MARCON, 2014, at IIM Calcutta 18th-20th December 2014(2014).

  • "School Leadership and its Impact on Student Achievement: The Role of Mediators " by Dutta, V. and Sahney, S. in 6th International Conference on Excellence in School Education, 26th -30th December, 2014 at IIT Delhi. Abstract published in the Proceedings of the Conference(2014).

  • " Improving Effectiveness of Customer Loyalty Programs: A Case Study on a Large Retail Chain in the Indian Context " by Sahney, S. in International Conference of Technology and Business Management, INFOMS, at American University of Emirates, Dubai, 24-26th March, 2014. Paper published in the Proceedings of the Conference(2014).

  • "Validating a Conceptual Model of Service Quality in Technical Education " by Jain, R., Sahney, S. and Sinha, G. in Asian Journal of Quality, Korean Society for Quality, Vol. 14, No. 3(2013).

  • "Marketing Competitiveness: A Case on Launch of TATA Nano " by Alagappan, B.C., Sahu, S. and Sahney, S. in International Journal of Global Business and Competitiveness, GLOGIFT, Vol. 8, No. 1(2013).

  • "Conceptualizing Consumer ‘Trust’ in Online Buying Behavior: An Empirical Inquiry and Model Development in Indian Context " by Sahney, S., Ghosh, K. and Shrivastava, A. in Journal of Asia Business Studies, Vol. 7, No. 3(2013).

  • "Impact of Organizational Sociotechnical System on Managerial Retention: A Structural Equation Modeling Approach " by Ghosh, K. and Sahney, S. in International Journal of Indian Culture and Business Management, Vol. 7, No. 2 (2013).

  • " Developing a Scale to Measure Students’ Perception of Service Quality " by Jain, R., Sahney, S. and Sinha, G. in The TQM Journal, Vol. 25, No. 3(2013).

  • "Cross-Cultural Elements in Advertising and Relationship with Effective Branding: A Study on Indian Consumers" by Mohanty, S.K. and Sahney, S. in International Conference on Research in Marketing”, (ICRM 2013) at IIT Delhi, 21st - 22nd December, 2013. Abstract published in the Proceedings of the Conference(2013).

  • "School Leadership in Indian Schools " by Dutta, V. and Sahney, S. in 5th International Conference on Excellence in School Education, Theme: Leadership and Values, 16th - 17th November, 2013 at IIT Delhi. Abstract published in the Proceedings of the Conference(2013).

  • " Designing Quality for the Higher Educational System: A Case Study of Select Engineering and Management Institutions in India " by Sahney, S. in Asian Journal of Quality, Vol. 13, No. 2(2012).

  • "Conceptualizing Service Quality in Higher education " by Jain, R., Sinha, G. and Sahney, S. in Asian Journal on Quality, Vol. 12, No. 3(2011).

  • "Delighting Customers of Management Education in India: A Student Perspective, Part I " by Sahney, S. in The TQM Journal, Vol.23, No. 6(2011).

  • " Delighting Customers of Management Education in India: A Student Perspective, Part II " by Sahney, S. in The TQM Journal, Vol. 23, No. 5(2011).

  • " Impact of Organizational Sociotechnical System on Managerial Retention: A General Linear Modeling Approach " by Ghosh, K. and Sahney, S. in Journal of Modeling in Management,Vol. 6, No. 1(2011).

  • "Prioritization of Consumer Psychographics in Online Buying Behavior " by Sahney, S. in Paper presented at the 2011 International Conference on E-Commerce at Tokyo, Japan from Jan 18th -20th , January, 2011. Paper published in the Proceedings of the Conference(2011).

  • "Organizational Sociotechnical Diagnosis of Managerial Retention: SAP – LAP Framework Global " by Ghosh, K. and Sahney, S. in Journal of Flexible Systems Management, Vol.11, No.1 (2010).

  • "Hexad Structural Diagnosis of Organizational Sociotechnical System as an Antecedent to Managerial Retention: A Meta-Analytical Approach " by Ghosh, K. and Sahney, S. in International Journal of Business, Management and Social Sciences, Vol. 1, No. 1(2010).

  • "Organizational Sociotechnical Diagnosis of Managerial Retention in an IT Organization: SAP-LAP Framework " by Ghosh, K. and Sahney, S. in International Journal of Organizational Analysis, Vol. 18, No. 1(2010).

  • "Consumer “Personality” in Online Buying Behaviour: Conceptualization and Empirical Testing in Indian Context " by Sahney, S., Ghosh, K. and Shrivastav, A. in International Journal of Business, Management and Social Sciences”, Vol. 1, No. 1(2010).

  • "Quality Framework in Education through Application of Interpretive Structural Modeling: An Administrative Staff Perspective in the Indian Context " by Sahney, S., Banwet, D.K. and Karunes, S. in The TQM Journal, Vol. 22, No. 1(2010).

  • "Organizational SAP – LAP Analysis of Managerial Retention in a Power Sector Organization " by Ghosh, K. and Sahney, S. in Productivity, Vol. 51, No. 2(2010).

  • "Managerial Retention: A Sociotechnical Analysis through SAP – LAP Framework in a Power Sector Organization " by Ghosh, K. and Sahney, S. in Journal of Applied Manpower Research, Vol. 14, No. 1(2010).

  • "Quality Components for the Educational System: Application of the Kano Model " by Sahney, S. and Banwet, D.K. in Paper presented at the Asian Network for Quality (ANQ) Congress 2010, at Delhi, 19th -22nd, October, 2010. Paper published in the Proceedings of the Conference(2010).

  • " Success Factors to the Diffusion of an Innovative Service - A Case Study in the Indian Telecom Context" by Sahney, S. in International Journal of Business and Information, Vol. 4, No. 1(2009).

  • "Developing a Marketing Strategy for Leading Agrochemical Company: A Case Study on the Distribution Network in the Bankura District of West Bengal " by Sahney, S. and Shrivastava A. in Globsyn Management Journal, Vol. 3, No. 2(2009).

  • "Sociotechnical Analysis of Firm Level Managerial Jobs: A Comparative Study in Indian Organizations " by Ghosh, K. and Sahney, S. in Metamorphosis, Vol. 8, No.1(2009).

  • "Success Factors to the Diffusion of an Innovative Service - A Case Study in the Indian Telecom Context " by Sahney, S. in 2009 International Conference on E-Commerce at Singapore, 8th-10h January, 2009. Paper published in the Proceedings of the Conference(2009).

  • "Critical Success Factors in Online Retail – An Application of Quality Function Deployment and Interpretive Structure Modeling " by Sahney, S. in International Journal of Business and Information, Academy of Taiwan Information Systems Research, Vol. 3, No. 1(2008).

  • "An Integrated Framework of Indices for Quality Management in Education: A Faculty Perspective " by Sahney, S., Banwet, D.K. and Karunes, S. in The TQM Journal, Vol. 20, No.5(2008).

  • "Sociotechnical System and Employee Retention: A Comparative Organizational Study " by Ghosh, K. and Sahney, S. in Productivity, Vol. 49, No.1(2008).

  • "Consumer Attitude towards Online Retail Shopping in the Indian Context " by Sahney, S., Shrivastava, A., and Bhimilingam, R. in Journal of Consumer Behavior, Vol. III, No. 4(2008).

  • "Critical Success Factors in Online Retail- an Application of Quality Function Deployment and Interpretive Structural Modeling " by Sahney, S. in 2008 International Conference on E-Commerce at Bangkok, 27th - 29th March, 2008. Paper published in the Proceedings of the Conference(2008).

  • "Developing a Marketing Strategy for a leading Agrochemical Company: A Case Study on Adoption of Agrochemicals by the Vegetable Growers in Chattisgarh " by Sahney, S. and Shrivastava A. in Conference on Marketing to Rural Consumers – Understanding and Tapping the Rural Market Potential, 3rd- 5th April, 2008 at IIM Kozhikode. Paper published in the Proceedings of the Conference(2008).

  • " Launch of Bharat Dairy Milk in the Delhi Market: A Case Study of Dairy Fresh " by Sahney, S.  and Gupta, M. in Globsyn Management Journal, Vol. 1, No. 2(2007).

  • "Sociotechnical Analysis of Operational Efficiency in Aviation  " by Ghosh, K. and Sahney, S. in The Icfaian Journal of Management Research, Vol. 6, No. 8(2007).

  • "Developing a Quality Framework for Educational Institutions - An Administrative Staff Perspective in the Indian Context " by Sahney, S., Banwet, D.K. and Karunes, S. in The Journal of Engineering Education, 9Th Special Issue on “TQM in Engineering Education”, Vol. XX, No.4 &Vol. XXI, No.1(2007).

  • "Sociotechnical Perspective  of  Work  Organizations: An Integrative Review " by Ghosh, K.  and Sahney, S. in Growth, Journal of Management Training Institute SAIL India, Vol. 34, No. 4(2007).

  • "An Integrated Framework for Quality in Education: Application of Quality Function Deployment, Interpretive Structural Modeling and Path Analysis " by Sahney, S., Banwet, D.K. and Karunes, S. in Total Quality Management, Vol. 17, No. 2(2006).

  • "Applying Sociotechnical System Approach to Organization Design: A Critical Perspective" by Ghosh, K. and Sahney, S. in Productivity, Vol. No. 47, Issue3(2006).

  • "Critical Success Factors in Online Retailing: A Study in the Indian Context" by Sahney, S. in International Conference on Marketing in the New Global Order (by Indian Institute of Management, Indore and North American Society for Marketing Education in India), 18th - 20th December, 2006 at IIM, Indore. Paper published in the Proceedings of the Conference(2006).

  • "Quality and Competitiveness: A Key to Academic Excellence " by Sahney, S., Banwet, D.K. and Karunes, S. in IXth Annual Convention of the Strategic Management Forum of India , 18th-20th May, 2006 at IIM, Kozhikode. Paper published in the Proceedings of the Conference(2006).

  • "Organizational Excellence: An Integrative Framework of Business Superiority" by Ghosh, K., and Sahney, S. in IXth Annual Convention of the Strategic Management Forum of India , 18th-20th May, 2006 at IIM Kozhikode. Paper published in the Proceedings of the Conference(2006).

  • "Customer Requirement Constructs: The Premise for TQM in Education: A Comparative Study of Select Engineering and Management Institutions in the Indian Context " by Sahney, S., Banwet, D.K. and Karunes, S. in International Journal of Productivity and Performance Management, Vol. 53, No. 6(2004).

  • "Conceptualizing Total Quality Management in Higher Education " by Sahney, S., Banwet, D.K. and Karunes, S. in The TQM Magazine, Vol. 16, No. 2 (Now known as International Journal of Productivity and Performance Management) (2004).

  • "A SERVQUAL and QFD Approach for Total Quality Education in the Indian Context: A Student Perspective " by Sahney, S., Banwet, D.K. and Karunes, S. in International Journal of Productivity and Performance Management, Vol. 53, No. 2(2004).

  • "Customer Requirements and Identification of Constructs through Factor Analysis: A study of Select Engineering and Management Institutions in India " by Sahney, S., Banwet, D.K. and Karunes, S. in Productivity, Vol. 45, No. 3(2004).

  • "Changing Trends in Education: The Relevance of Total Quality Management" by Sahney, S., Banwet, D.K. and Karunes, S. in Indian Journal of Technical Education, Volume 27, No.3(2004).

  • "Identification of Elements of Total Quality Management for the Educational System: A Study of Select Engineering and Management Institutions in India " by Sahney, S., Banwet, D.K. and Karunes, S. in Vision, (MDI Journal), Vol. 8, No.1(2004).

  • "Enhancing Quality in Education: Application of Quality Function Deployment-An Industry Perspective " by *Sahney, S., Banwet, D.K. and Karunes, S. in Work Study, Vol. 52, No. 6 (Now known as International Journal of Productivity and Performance Management)(2003).

  • "Design Characteristic Constructs-the Pillars of TQM in Education: A Comparative Study of Select Institutions in India Imparting Professional Education " by Sahney, S., Banwet, D.K. and Karunes, S. in Productivity, Vol. 44, No. 2(2003).

  • "Higher Education Scenario in India and the Need for Total Quality Management " by Sahney, S., Banwet, D.K. and Karunes, S. in Indian Journal of Technical Education, Vol. 26, No. 2(2003).

  • "Select Models of Quality in Education " by Sahney, S., Banwet, D.K. and Karunes, S. in Paper published in LBS Journal, Vol. 1, No. 1(2003).

  • "Research and Development for Enhancing Service Quality in Educational Institutes " by Sahney, S., Banwet, D.K. and Datta, B. in International Conference on Management of Research and Development (ICMARD), 10-11th January, 2003, at IIT Delhi. Paper published in the Proceedings of the Conference, “Management of Research and Development in the New Millennium”, pp 856-862, Macmillan India Ltd(2003).

  • " Application of Quality Function Deployment and Path Analysis for the R&D of a TQM Framework for the Educational System-A Faculty Perspective in the Indian Context " by Sahney, S., Banwet, D.K. and Karunes, S. in International Conference on Management of Research and Development (ICMARD), 10-11th January, 2003, at IIT Delhi. Paper published in the Proceedings of the Conference, “Management of Research and Development in the New Millennium”, pp 863-872, Macmillan India Ltd(2003).

  • "An Integrated Approach towards Quality in Education through QFD and Path Analysis " by Sahney, S., Banwet, D.K. and Karunes, S. in Sixth International Conference of the Association of Asia Pacific Operational Research Societies within IFORS (APORS 2003), 8-11th December, 2003 at New Delhi. Abstract published in the Proceedings of the Conference(2003).

  • "A TQM Framework for Engineering and Management Institutions in the Indian Context- a Faculty Perspective " by Sahney, S., Banwet, D.K. and Karunes, S. in SOM-VII, (Society of Operations Management Conference), at IIM Indore, from 19th -21st December, 2003. Abstract published in the Proceedings of the Conference(2003).

  • "Quality Function Deployment and Interpretive Structural Modeling for Development of a Total Quality Education Framework for a Developing country " by Sahney, S., Banwet, D.K. and Karunes, S. in Paper published in “Change Management”, 7th International Conference on ISO 9000 and TQM, (VII-ICIT), organized by the Centre for Management Quality Research in April, 2002, at the Royal Melbourne Institute of Technology Univ., Melbourne, Australia.Paper published in the Proceedings of the Conference(2002).

  • " Family and Organization Stressors and its Impact on Society – A comparative Analysis " by Karunes, S. and Sahney, S. in 6th International, 37th Indian Academy of Applied Psychology and 3rd Pondicherry Psychology Association Conference, held in January, 2002, at Pondicherry. Paper published as a part of the Proceedings of the Conference, “Applied Psychology for World Peace and Prosperity”, pp 172-206, P.R.Books(2002).

  • "Education and Employment of Engineering Graduates, An Empirical Study on the Service Quality of select Institutions imparting Technical Education in the Indian Context – An Industry perspective " by Sahney, S., Karunes, S. and Banwet, D.K. in Paper presented at the National Seminar on Structure of Employment and its Interface with Technology: Present status and Policy Imperatives for Productivity Enhancement, held in March, 2002, at Department of Humanities and Social Sciences, IIT, Delhi and Indian Association of Social Sciences Institutions (IASSI), New Delhi. Paper published in the Proceedings of the Conference(2002).

  • " Total Quality Management in Higher Education –The What and the Why? " by Sahney, S., Karunes, S. and Banwet, D.K. in Journal of Educational Planning and Administration, Vol.XV, No.1(2001).

  • " A Framework of Indices for Total Quality Education-An Empirical Study on Select Engineering Institutions" by Sahney, S., Karunes, S. and Banwet, D.K. in XXXI Annual Convention of ISTE, held in December, 2001, at the Kalinga Institute of Industrial Technology, Bhubaneshwar, India. Abstract published in the Proceedings of the Conference(2001).

  • "A Framework for Measuring Quality in Professional Educational Institutions " by Sahney, S., Karunes, S. and Banwet, D.K. in First Global Conference on Flexible Systems Management, held in December 2000, in New Delhi, India. Paper published in the Proceedings of the Conference, “New Business Paradigm–Global, Virtual and Flexible”, pp 887-909, Thomson Learning, Singapore(2000).

© Vinod Gupta School of Management, IIT Kharagpur