Swagato Chatterjee

Title : Assistant Professor
Email Address :swagato@vgsom.iitkgp.ac.in


  • Kittur, P., Chatterjee, S. and Upadhyay, A. (2021), Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach, Journal of Business & Industrial Marketing, Ahead of print (A category journal in ABDC list)

  • Chatterjee, S., Mukherjee, S., & Datta, B. (2021). Influence of prior reviews about a firm and its alliance partners on reviewers' feedback: evidence from the airline industry. Journal of Service Theory and Practice. 31(3), 423-449 (A category journal in ABDC list)

  • Mukherjee, S., & Chatterjee, S. (2021). Webrooming and showrooming: a multi-stage consumer decision process. Marketing Intelligence & Planning. Forthcoming (A category journal in ABDC list)

  • Chatterjee, S, Goyal, D, Prakash A and Shamra J, (2020). Exploring healthcare/health-product eCommerce satisfaction: A text mining and machine learning application, Journal of Business Research, 131, 815-825 (A category journal in ABDC list)

  • Ghatak A, Chatterjee S and Bhowmick B, (2020). Intention towards Digital Social Entrepreneurship: An Integrated Model, Journal of Social Entrepreneurship, Forthcoming (B category journal in ABDC list)

  • Chatterjee S, (2020), Order of justice in queues of emerging markets, Journal of Consumer Marketing, 37(6), 605-616 (A category journal in ABDC list)

  • Kittur P and Chatterjee S, (2020), Goods and services-related brand image and B2B customer loyalty: Effect of Construal Level, Journal of Business and Industrial Marketing, 36(1), 17-30 (A category journal in ABDC list)

  • Chatterjee S and Mandal, P, (2020), Customer satisfaction and recommendation in airlines: Role of travel goals, class, and culture, Tourism Management, 80 (A* category in ABDC list)

  • Chatterjee, S (2019) Drivers of the helpfulness of online hotel reviews: A sentiment and emotion mining approach, International Journal of Hospitality Management, 85, (ABDC A* category)

  • Chatterjee S, (2019) Explaining customer ratings and recommendations by combining qualitative and quantitative user-generated contents, Decision Support Systems, 119, 14-22 (ABDC A* category)

  • Tatavarthy A. D., Chatterjee S., Sharma P (2019) Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations. Journal of Service Theory and Practice. 30 1-40 (ABDC A category)

  • Chatterjee S, (2019) Signaling service quality through price and certifications, Global Business Review, Forthcoming (Vol 20 Issue 6) (ABDC C category)

  • Chatterjee S, (2018). The Impact of Actual-Service-Provider Failure on the Aggregator, Journal of Strategic Marketing, Vol 26 Issue 7, pp. 628-647 (ABDC A category)

  • Chatterjee, S; Sainath, C N and Shainesh G, (2018) Does intention translate into action? Investigating the impact of loyalty intention on future usage, Journal of Indian Business Research, Vol 10 Issue 2, pp. 151-169 (ABDC C category)

  • Chatterjee S, (2016), "Modeling loyalty intention and word-of-mouth behavior towards fast-moving technology products (FMTP)", International Journal of E-Services and Mobile Applications, Vol 8 Issue 3, pp. 20-37 (Scopus)

© Vinod Gupta School of Management, IIT Kharagpur