Swagato Chatterjee

Title : Assistant Professor
Email Address :swagato@vgsom.iitkgp.ac.in


  • Chatterjee S, (2020), Social justice in service queues of emerging markets, Journal of Consumer Marketing, Forthcoming (A category journal in ABDC list)

  • Kittur P and Chatterjee S, (2020), Goods and services-related brand image and B2B customer loyalty: Effect of Construal Level”, Journal of Business and Industrial Marketing, Forthcoming (A category journal in ABDC list)

  • Chatterjee S and Mandal, P, (2020), Customer satisfaction and recommendation in airlines: Role of travel goals, class and culture, Tourism Management, 80 (A* category in ABDC list)

  • "Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach" by Swagato Chatterjee in International Journal of Hospitality Management(2019).

  • "Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents" by Swagato Chatterjee in Decision Support Systems(2019).

  • "Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations" by Aruna Divya Tatavarthy, Swagato Chatterjee, Piyush Sharma in Journal of Service Theory and Practice(2019).

  • "Impact of actual service provider failure on the satisfaction with aggregator" by Swagato Chatterjee in Journal of Strategic Marketing(2018).

  • "Does intention translate into action? Investigating the impact of loyalty intention on future usage" by Swagato Chatterjee, Shainesh G, CNS Sravanan in Journal of Indian Business Research(2018).

  • "Signalling Service Quality through Price and Certifications" by Swagato Chatterjee in Global Business Review(2018).

  • "Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast Moving Technology Products (FMTP)" by Swagato Chatterjee in International Journal of E-Services and Mobile Applications(2016).

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